Two ways in. Both are read by people.
No ticket robot, no "we'll get back to you within 48 hours". Discord is the fast one — that's where this market already lives, and it's where our staff sit all day.
Public server, private ticket channels. Order questions, refunds, booster swaps and pre-sales, 24/7. You can also just read what other buyers are saying before you order anything, which is rather the point of it being public.
Open the Discord inviteBetter for anything involving a payment dispute or a document. Answered in under two hours during EU and NA daytime, under six overnight.
Or write it here
Goes to the same inbox. If you have an order number, include it — it puts the message in front of the person handling that order.
- The order numberAnything starting ESB-. It skips triage and lands with the person on that order.
- What you expectedThe rank, the date, the thing the checkout said you were buying.
- What actually happenedScreenshots beat descriptions. Paste them straight into the thread.
- Nothing elseNo passwords, no 2FA codes. Support will never ask for one, and won't act on a message that contains one.
Before you write in
Six answers that between them close most of the tickets we get. If yours isn't here, Discord is two clicks away.
Ask in DiscordYou do not need one. Guest orders are tracked by the link we emailed when you paid — it never expires and works on any device. Lost it? Open the order lookup, enter the address you paid with, and we send it again.
Median claim time is 18 min, and most of the rest go within the hour. If nothing has claimed it 24 hours after payment, the order refunds itself automatically — no ticket, no asking. Writing in before that does not move it up the board.
In full, any time before a booster claims it. After that it is pro-rated on what has not been delivered — you keep the divisions already climbed and get the rest back. Money lands on the original payment method within 5 business days.
Yes, once per order, at no charge. Ask in the order thread. The order goes back on the board and is usually re-claimed the same day; if you would rather not say why, do not — we do not ask.
Pause it first, from the order page. Pausing is free and resumes the same night if a slot is open. What you should not do is queue ranked alongside an unpaused solo order — two people on one account in the same queue is the fastest way to get flagged.
A 15% credit applies automatically once an order runs past its window, and it shows on the order page without anyone having to ask. If it is badly over, write in and we will move it to a booster who is free.
Still stuck? Ask us.
Discord is the fast one — our staff sit in it all day. Or write in above and it lands in the same inbox.